What we do with your details

This page explains what information Skipton Renovations collects through this website and when you get in touch, what we do with it, who else handles it, how long we keep it and what your rights are. We’ve tried to write it plainly.

Who we are

Skipton Renovations is a renovation business in Skipton, North Yorkshire, run by its owners, Chris and Mark. We are the “controller” of your personal information, which means we decide how it’s used and we’re responsible for looking after it.

We don’t have an office. For anything about your information, email hello@skiptonrenovations.co.uk or ring 07931 653875.

What we collect

When you send an enquiry

Your name, email address, phone number (if you give one), the type of property, the rooms or jobs you’re interested in, your rough budget and timescale (if you choose them), your message, and which page of the site you sent it from.

When you ring, email or WhatsApp us

Your contact details and whatever you tell us about your project, plus any photos or plans you send.

When you browse the site

We count visits so we know which pages are useful. For each page viewed we record the page address, the website you came from (if any), whether you’re on a phone, tablet or computer, and the country your connection is in. We do not store your IP address.

To tell visitors apart we use a visitor number. If you said yes on our cookie banner, it’s a random number saved on your device so repeat visits are recognised. If you said no, or haven’t answered, nothing is saved on your device: instead our server works out a scrambled code from your connection and browser that changes every day and can’t be turned back into anything about you. Neither is ever linked to your name or an enquiry.

Our website host, Vercel, also gives us overall visit figures using its Web Analytics, which doesn’t use cookies or store anything on your device.

What we use it for, and why we’re allowed to

• Replying to your enquiry, visiting, and quoting. This is something you’ve asked us to do before any contract, which is our lawful basis for it.
• Carrying out the work if you go ahead — booking trades, ordering materials, keeping you updated and invoicing. This is needed to perform our contract with you.
• Keeping records of quotes and jobs, and meeting our tax and accounting obligations. This is a legal obligation, or in our legitimate interests in running the business properly.
• Understanding how the website is used. This is in our legitimate interests, and we keep it to anonymous counts. The optional visitor number on your device is only used with your consent.

We don’t sell your details, share them for anyone else’s marketing, add you to a mailing list or send you newsletters. We don’t make any automated decisions about you.

Who else handles it

We use a small number of companies to run the website and our email. They only use your information to provide their service to us, and are contractually bound to keep it secure:

• Supabase — the database that stores enquiries and visit counts.
• Vercel — hosts the website and provides its visit figures.
• Resend — sends us an email copy of each enquiry so we see it straight away.
• Namecheap — provides our email inbox.
• Apple or Google — deliver a short notification to our own phones when an enquiry arrives. It’s encrypted, so they can’t read it.

If you message us on WhatsApp, WhatsApp (Meta) handles that conversation under its own privacy policy.

If your work goes ahead, we share what a trade needs to do their part of the job — usually your name, address and phone number — and nothing more. We’d also share information if the law required it.

Some of these companies are based in, or process data in, the United States. Where that happens the transfer is protected by safeguards approved under UK law, such as the UK–US “data bridge” or the UK’s standard contract terms.

How long we keep it

• Enquiries are deleted automatically from our system two years after they arrive. We clear the matching emails from our inbox on the same timescale.
• Visit counts are deleted automatically after two years.
• If you become a customer, we keep quotes, invoices and job records for up to six years after the job, because tax rules require it and in case of any warranty or insurance question.

How we keep it safe

Only Chris and Mark can see enquiries, and signing in to see them needs both a password and a code from their phone. The website only talks to its database over encrypted connections.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that’s wrong
• ask us to delete it
• object to, or ask us to limit, how we use it
• ask for it in a format you can take elsewhere
• withdraw your consent to the visitor number at any time

Email hello@skiptonrenovations.co.uk and we’ll respond within one month. There’s no charge. If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies and similar storage

Cookies are small files a website saves on your device; this site uses the browser’s own storage in the same way. Here’s everything it saves on a visitor’s device:

There are no advertising, social media or third-party tracking cookies. The owners’ private admin area uses its own sign-in cookies, but those are only ever set for Chris and Mark.

You can change your answer at any time: open cookie settings. You can also clear this site’s data in your browser settings.

Changes to this page

If we change how we handle your information we’ll update this page and the date at the top.